Our Services
Car Park Transfers
Auckland Airport Park & Ride
Prior to 2012, the Park & Ride service was operated using vans and trailers. When Bustravel NZ were awarded the Park & Ride passenger contract, the company introduced a fleet of urban buses and expanded the hours of operation to 24 hours. This allowed a superior service and comfortable customer experience.
The service has experienced exponential growth in the ten years Bustravel NZ have operated it. In 2021 we carried 200,000 passengers, and today (notwithstanding the pandemic) the service carries close to 3 million passengers annually. From a single customer reception lounge, to three lounges within the 4,500 space car park. Each Terminal has an individual, dedicated bus service and frequency.
As well as improving the quality and performance of the service, we added innovations such as GPS-tracking on each individual bus. This allowed the Operations Team to monitor fleet and driver performance, and more specifically micro manage the service during periods of high volume traffic or congestion.
At the end of May 2024, the Park & Ride South carpark will have been completed, offering 3,500+ car parks and additional dedicated Domestic and International Terminal scheduled services. By Christmas 2024, this service will be completely operated by EVs.
Most recently real time passenger information technology has been introduced. This cloud-based GPS tracking system incorporates a sophisticated prediction engine providing up-to-the-minute bus service information. The system knows at any given time where a bus is and can predict the bus arrival time at any bus stop along a chosen route. The technology currently provides travellers with real-time passenger information via bus stop displays.
Terminal Transfers
Auckland Airport Free Terminal Transfer Service
Awarded the Free Terminal Transfer service in 2015, Bustravel NZ operates a dedicated Class 4 specified bus. This service has been operated using one vehicle, 18 hours per day circulating between the Terminals. The bus departs from each terminal every 15 minute starting at 5.00am at the International Terminal, with the final pick-up at 11.07pm from the Domestic Terminal every day.
The vehicles operating this service, are also on the company’s GPS fleet management system.
Hotel Transfers
The Yellow Bus
A 24-hour scheduled service operating in the Airport Precinct, the Yellow Bus calls on partner hotels and vehicle rental businesses.
From humble beginnings back in 1985, the Yellow Bus became part of Bustravel NZ in 2008. Since that time the company has introduced customer ticket machines at the airport Terminals, as well as increasing the number of buses in circulation to accommodate growing patronage.
In 2018 moved to micro hybrid, purchasing three brand-new micro hybrid buses bought exclusively for this service.
In May 2024, two brand-new full EV buses again, bought exclusively for this service were introduced.
The service continues to operate for selected hotels and motels within the airport precinct extending to the beginning of McKenzie Road, Mangere.